Question 1

Should we book a Standard Couples Session or a Long / Double Session?

Accepted Answer

It depends on what your relationship needs right now:Standard Couples Sessions (50 mins): Our clinical standard. Best for consistent, ongoing fortnightly maintenance and steady tracking of your Gottman communication skills as you strengthen your foundation.Long / Double Sessions (100 mins): Double-length sessions designed to take the pressure off the clock. They allow ample breathing room to step out of daily logistics, unpack deep-seated patterns, or navigate acute relationship crises (like infidelity recovery) without feeling rushed.(Note: These formats apply to ongoing therapy. Standalone Relationship Health Assessments or Online Workshops run on separate fixed-package pricing.)

Question 2

Can we claim our sessions through Private Health Insurance or Medicare?

Accepted Answer

We operate strictly as a private-pay practice.Medicare: Please note that Medicare rebates and Mental Health Care Plans (MHCP) do not apply to couples counselling in Australia.Private Health: We do not manage direct panel agreements or process claims on your behalf. However, we gladly provide a standard receipt upon payment. You can independently submit this invoice to your private health fund to see if your specific policy covers out-of-network couples counselling.

Question 3

Do you provide couples counselling to clients located outside of Australia?

Accepted Answer

No. Our telehealth and in-person clinical services are strictly limited to clients who are physically located within Australia at the time of their appointment. We are unable to accept bookings or provide therapy to international clients due to professional registration, indemnity insurance, and jurisdictional regulations.

Question 4

How are online payments and card captures handled?

Accepted Answer

Payments are processed securely via Halaxy (booking platform) with a card captured at booking. Sessions are billed automatically at the start, and unpaid accounts past 48 hours incur a $30 late fee.

Question 5

What is your cancellation and rescheduling policy?

Accepted Answer

Your appointment time is explicitly reserved for you, and automated reminders are sent out three days before your session. You can seamlessly cancel or reschedule your session via the link in your Halaxy confirmation email up to 48 hours prior to your time. Cancellations or changes made with less than 48 hours' notice will incur the full session fee.

Transparent Pricing

Service Options & Investment

Ongoing Couples Counselling

Standalone Relationship Health Assessment

Online Couples Workshops

Frequently Asked Questions

Should we book a Standard Couples Session or a Long / Double Session?

Can we claim our sessions through Private Health Insurance or Medicare?

Do you provide couples counselling to clients located outside of Australia?

How are online payments and card captures handled?

What is your cancellation and rescheduling policy?